AI/ML
SupportCopilot — Multi-Tenant RAG AI Support Agent
PythonFastAPIOpenAILangChainpgvectorDockerRAG Pipeline
Role
AI & Backend Engineer
Technologies
PythonFastAPIOpenAILangChainpgvectorDockerRAG Pipeline
Links
Overview
An autonomous support assistant that learns company help centers to resolve customer inquiries 24/7.
The Challenge
Support teams were overwhelmed by repetitive queries regarding billing, API documentation, and account configuration.
System Architecture
The Solution
Automated Help Center Scraping: Periodically indexes customer documentation into vector embeddings. Human-in-the-Loop Escalation: Automatically hands off unresolved or high-frustration conversations to human agents via Zendesk API. Multi-Tenant Data Isolation: Strictly segregates company knowledge vectors at the database row level.
Key Features
- 1Automated Help Center Scraping
- 2Human-in-the-Loop Escalation
- 3Multi-Tenant Data Isolation
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